LIFETIME WARRANTY POLICY

High-Quality 316 Marine Grade Stainless Steel

At Sardine Marine, our products are crafted using premium 316 marine-grade stainless steel to ensure durability and performance in harsh marine environments. However, it is important to note that stainless steel is not entirely corrosion-proof.

• All metals, including 316 stainless steel, are subject to oxidation over time. When continuously exposed to marine spray or high-salinity environments, visible oxidation stains (commonly known as “rust stains”) may develop.
• These stains are cosmetic and can be easily removed using rubbing compounds, mild sanding, or stainless steel cleaners.

Warranty Coverage

Our products undergo precision robotic welding to ensure the highest quality and durability. As part of our commitment to excellence, we offer a lifetime warranty on the welding of our anchors and related marine parts.

However, this warranty is limited to the following conditions:

1. Covered by Warranty:
   • Welding that is fully damaged or has failed due to manufacturing defects.
   • Structurally defective or broken parts caused by manufacturing errors, not misuse or external factors.
2. Not Covered by Warranty:
   • Bent Anchors: Anchors bent due to normal wear and tear, improper use, or excessive force (e.g., pulling the anchor free from rocky sea floors or other obstructions).
   • Overloaded Anchors: Damage caused by exceeding the specified stress capacity limits of the anchor or product.

Warranty Claims Process

If you believe your anchor or marine part has suffered damage covered under this warranty, please follow the steps below:

1. Documentation:
   • Take clear, zoomed-in photos of the damage, ensuring all affected areas are visible.
   • Include a photo of the product as a whole to assist with identification.
2. Submission:
   • Email the photos along with a description of the issue, proof of purchase (e.g., receipt or invoice), and your contact information to: mfreire@sardinemarine.com.
3. Assessment:
   • Upon receiving your claim, our team will carefully assess the photos and details provided. If the issue is determined to be a manufacturing defect, we will replace the defective product free of charge.

Important Notes

• No Returns: Please do not return damaged or defective products to Sardine Marine without prior authorization. Unauthorized returns will not be processed or refunded.
• Maintenance Recommendations:
  • To extend the lifespan of your marine products, we recommend routine cleaning with appropriate stainless steel cleaners and avoiding prolonged exposure to saltwater when not in use.
• Warranty Exclusions:
  • This warranty does not cover damage caused by misuse, accidents, neglect, improper maintenance, or acts of nature.

LIMITATION OF LIABILITY

At Sardine Marine, we strive to provide high-quality marine products designed for durability and performance. However, it is important to note that our liability does not extend to damages, defects, or failures resulting from misuse, improper handling, or failure to follow recommended usage guidelines.

Scope of Responsibility

1. No Control Over Product Use: Once the product is delivered to the customer, Sardine Marine cannot monitor or control how it is used. As such, we are not liable for:
   • Damage resulting from incorrect installation or improper setup.
   • Failures caused by exceeding weight or stress limits specified for the product.
   • Damage arising from use in unintended environments or for purposes other than those for which the product is designed.
2. Wear and Tear: Normal wear and tear, environmental exposure, or lack of routine maintenance are natural occurrences and are not covered by any warranties or subject to liability.
3. External Factors: Sardine Marine is not responsible for issues caused by third-party actions, including shipping damage, improper repairs, or modifications made by unauthorized parties.

Customer Responsibility

It is the sole responsibility of the customer to:

• Understand and adhere to the usage instructions and maintenance recommendations provided for the product.
• Ensure that the product is used in a manner consistent with its intended purpose and specifications.
• Avoid using the product in conditions or circumstances that exceed its designed limitations.

Disclaimer of Warranties

Sardine Marine makes no warranties, express or implied, beyond those explicitly stated in our policies. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

No Liability for Indirect Damages

Sardine Marine is not liable for any indirect, incidental, or consequential damages, including, but not limited to:

• Loss of use or revenue.
• Replacement costs.
• Damages resulting from accidents, negligence, or failure to follow proper care instructions.

By purchasing and using our products, you acknowledge and agree to these limitations. For any questions or concerns, please contact us at: mfreire@sardinemarine.com

Disclaimer

Sardine Marine reserves the right to deny warranty claims if the product damage is deemed to be outside the terms of this policy. This warranty is valid only for the original purchaser and is non-transferable.

Contact Us

For further questions regarding our Lifetime Warranty Policy, please reach out to us at:

• Email: mfreire@sardinemarine.com