Refund and Returns Policy

Overview

Our refund and return policy is designed to ensure transparency and fairness while maintaining the integrity of our operations. Our policy lasts 15 days from the date of delivery. If more than 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, the item must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be returned in its original packaging.
• All original documentation, including receipts or proof of purchase, must accompany the return.

We do not accept returns for items damaged due to improper handling or conditions not related to our error.

Non-Returnable Items

Certain items are excluded from returns, including but not limited to:

• Custom-made or special-order items.
• Electronic items and software once used or activated.
• Gift cards, downloadable products, or promotional items.
• Clearance or final-sale items.

Shipping and Return Costs

• The cost of returning the product is the sole responsibility of the customer. We do not cover or reimburse shipping fees associated with returns.
• Shipping costs incurred during the original purchase are non-refundable.
• We strongly recommend using a trackable shipping method and purchasing shipping insurance for high-value items, as we do not guarantee receipt of returned items.

Inspection and Refund Process

Once your returned item is received and inspected:

1. You will receive an email notifying you that we have received your returned item.
2. We will inform you whether your refund request has been approved or rejected based on the inspection.

If approved:

• The refund will be processed and credited back to your original payment method within 7–10 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund within the specified time frame:

1. Check your bank account or contact your payment provider.
2. Contact your credit card company, as processing times can vary.
3. If the issue persists, reach out to us at mfreire@sardinemarine.com for further assistance.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange an item, please contact us at mfreire@sardinemarine.com with proof of damage (including photographs). Once approved, send the defective item to 3750 NW 27th Ave. Miami FL 43142, United States.

Return Shipping Address

All returns must be sent to the following address: 3750 NW 27th Ave. Miami FL 43142, United States.

Items Purchased as Gifts

If an item was marked as a gift at the time of purchase and shipped directly to you:

• You will receive a gift credit equal to the value of the returned item once we process the return.
• If the item was not marked as a gift, the refund will be issued to the original purchaser.

Conditions for Refund Denial

Partial refunds or denial of refunds may apply in the following cases:

• Items not returned in their original condition, or with missing parts or accessories.
• Items damaged due to customer handling, improper installation, or environmental exposure.
• Returns initiated after the 15-day return window.

Legal Disclaimer

Sardine Marine LLC adheres to all applicable federal, state, and local laws, including the Florida Uniform Commercial Code and relevant consumer protection laws. Any disputes or claims regarding returns and refunds will be governed by the laws of the State of Florida.

By purchasing from Sardine Marine LLC, customers agree to comply with these terms. Sardine Marine LLC reserves the right to modify this policy without prior notice. For any questions or concerns regarding this policy, please contact us at mfreire@sardinemarine.com.

Important Notes

1. International Orders: For returns from outside the United States, all customs fees, taxes, and shipping charges are the responsibility of the customer. Ensure that all documents are properly completed to avoid delays.
2. Inspection Period: Returns will undergo a strict inspection process. Items that fail to meet the eligibility criteria will not be refunded or exchanged.
3. Tracking Information: Ensure to retain tracking numbers for all return shipments, as we are not responsible for lost or undelivered packages.

LIMITATION OF LIABILITY

At Sardine Marine, we strive to provide high-quality marine products designed for durability and performance. However, it is important to note that our liability does not extend to damages, defects, or failures resulting from misuse, improper handling, or failure to follow recommended usage guidelines.

Scope of Responsibility

1. No Control Over Product Use: Once the product is delivered to the customer, Sardine Marine cannot monitor or control how it is used. As such, we are not liable for:
   • Damage resulting from incorrect installation or improper setup.
   • Failures caused by exceeding weight or stress limits specified for the product.
   • Damage arising from use in unintended environments or for purposes other than those for which the product is designed.
2. Wear and Tear: Normal wear and tear, environmental exposure, or lack of routine maintenance are natural occurrences and are not covered by any warranties or subject to liability.
3. External Factors: Sardine Marine is not responsible for issues caused by third-party actions, including shipping damage, improper repairs, or modifications made by unauthorized parties.

Customer Responsibility

It is the sole responsibility of the customer to:

• Understand and adhere to the usage instructions and maintenance recommendations provided for the product.
• Ensure that the product is used in a manner consistent with its intended purpose and specifications.
• Avoid using the product in conditions or circumstances that exceed its designed limitations.

Disclaimer of Warranties

Sardine Marine makes no warranties, express or implied, beyond those explicitly stated in our policies. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

No Liability for Indirect Damages

Sardine Marine is not liable for any indirect, incidental, or consequential damages, including, but not limited to:

• Loss of use or revenue.
• Replacement costs.
• Damages resulting from accidents, negligence, or failure to follow proper care instructions.

By purchasing and using our products, you acknowledge and agree to these limitations. For any questions or concerns, please contact us at: mfreire@sardinemarine.com